Please allow 3-8 business days for standard shipping within the US and 5-14 business days for shipping to Canada. We have priority shipping options available.
We try our best to prepare your orders and send them out as soon as we can but orders can only be shipped during working days and hours. If you place your order before 12pm it will be processed and shipped that day. Please note shipping only takes place on business days.
We hope our valued customers might note that Queer Eye Store does not represent courier companies, and as much as we hope for parcels to arrive on time, parcels can suffer delays beyond our control. However, please rest assured we’re on your side and will help in any way we can.
Office Hours are from Monday to Friday, 9am to 5pm excluding Public Holidays.
We hope you love all your Official Queer Eye Store purchases but we understand that sometimes things just don’t work out. We will happily provide you with a full refund (excluding shipping costs) on all full priced items, as long as your return meets our requirements! Please note that we do not accept returns on any sale items.
A tip from us, make sure you check over the size guide and fit comments before you checkout, so you know exactly what you will receive. We want to help you get the best fit possible so if you are unsure you can contact us for any information you may need.
Items must be sent back to us within 30 days of receiving your order.
Items must be returned in original condition (unworn, unwashed, unaltered with tags still attached).
Please take care when trying on garments as we cannot accept items that have incurred any makeup stains or fragrance from perfume, body lotions, tan etc.
Items must be returned with all tags still attached.
Here at the Official Queer Eye Store we reserves the right to reject items that do not comply with the above requirements. Items that do not comply with our return policy will be sent back to the sender at their cost.
Here at the Official Queer Eye Store we are also not liable for the loss or damage of items in return transit. We recommend retaining proof of postage, using a traceable delivery service and returning items in the original packaging.
By placing an order with us, you are responsible for the original shipping charges, all applicable custom import fees and the cost of return shipping. We understand that some international postage can be costly, so we do not expect express shipping on returns.